Development Specialist with 9 years of BPO experience. In-depth
knowledge of onboarding and training employees, effectively
planning strategies to meet staff development requirements.
Experienced in using learning management systems to drive training
and development across all company levels.

07/2015-current: Lead Learning and Development Specialist

FactSet Philippines , Mckinley Hill, Taguig City, PH.

• Obtained, organized and developed training
  procedure manuals, guides and course materials.
• Identified training needs and developed content while evaluating existing programs.
• Offered specific training programs to help workers maintain or improve job skills.
• Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
• Designed, planned, organized and directed orientation and training programs for employees for customers.
• Completed projects in alignment with target deadlines and financial objectives.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.

02/2014-08/2018: Training Supervisor

Fast Logistics Inc, Calamba, Philippines

• Assessed new employee skills and strengths to provide customized training.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Provided recommendations for process
  improvements and discontinuation of ineffective or outdated methods.
• Selected or wrote appropriate curriculum for specific course topics.
• Compiled training handbook and related course materials.
• Updated employees with latest policies, procedures and compliance standards.

03/2013-08/2018

Bachelor of Science in Psychology / Polytechnic University of The Philippines Sto.Tomas Batangas

• Thought leadership content development
• Learning Material Development
• Program development and implementation
• Training and demonstration development
• eLearning understanding
• Staff leadership and direction